1. The dimension of design quality that concerns secondary characteristics is which of the following?
2. Make-to-stock production processes can easily handle requests for customized product features.
3. A cost of quality classification is which of the following?
4. Inventory turn is a better measure than the total value of inventory for comparative purposes because it is a relative measure.
5. Hybrid processes combine features of make-to-order and make-to-stock production processes.
6. Consider a three sequentially stepped process named as Process A, Process B and Process C. Input comes into Process A. Output form A goes into Process B. Output from B goes into Process C. Output of C is the final output. Suppose that it takes 2 minutes per unit in Process A, 3 minutes per unit in Process B and 1 minute per unit in Process C. Suppose further that Process A receives input at the rate of 30 per hour. Which process will be experiencing starving?
7. A fishbone diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
8. An analytical tool used in Six-Sigma quality improvement programs is which of the following?
9. The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?
10. Consider a business that can be run using a make-to-stock or make-to-order process. Further suppose that your demand is 10000 per monthand is spread out during the month. Capacity of both processes is 15000per month. Based only on this information, what would be the best choice?
11. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
12. Cause and effect diagram(choose the most inclusive answer.)
13. Throughput rate of a production process is the amount of time a unit spends actually being worked on.
14. A service operation by its very nature is a make-to-stock type of production process.
15. “Quality at the source” refers to the degree to which product or service design specifications are met.
16. When a make-to-order production process is used, production is based on forecasts.
17. TQM is an acronym meaning “total quality measurement.”
18. Design quality refers to the inherent value of the product in the marketplace.
19. Which of the following is a dimension of design quality?
20. The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?
21. A process flowchart uses symbols to represent which of the following?
22. A process flowchart uses which of the following symbols to represent flows of material or customers in a flow diagram?
23. TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.
24. To reduce process flow time, you might try which of the following actions?
25. Consider a three sequentially stepped process named as Process A, Process B and Process C. Input comes into Process A. Output form A goes into Process B. Output from B goes into Process C. Output of C is the final output. Suppose that it takes 2 minutes per unit in Process A, 3 minutes per unit in Process B and 1 minute per unit in Process C. What will be maximum steady state output from this system?

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