HM475 Week 4 Quality Control Audit
Operations in the Hospitality Industry
HM475 Week 4: You are the Executive Housekeeper for an 800-room high-end hotel in New York City. You saw a news report about undercover reporters checking into hotel rooms and testing the rooms for cleanliness. You want to evaluate your housekeeping department to make sure your housekeepers are meeting hotel standards for cleanliness.
Evaluate your quality control program in the housekeeping department in 700 to 1,050 words.
- Describe your quality control program for room cleanliness
- Explain how you will test the success or failure of your program
- Explain service recovery and how you will address customer complaints about cleanliness
- Describe how workforce planning and optimization will impact your program
- Describe how your program will impact the hotel’s profit margins
Click on the Assignment Files tab to submit your audit.
Note: Grades are awarded based upon individual contributions to the Learning Team assignment. Each Learning Team member receives a grade based upon his/her contributions to the team assignment. Not all students may receive the same grade for the team assignment.
This assignment contains a Microsoft Word document.
Click HERE for more HM475 weeks.
If you would like to order an original assignment, please contact info@prowriting.co or text (617) 299-6181. Kindly visit our original assignment website www.prowriting.co
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HM475 Week 4 Quality Control Audit
Operations in the Hospitality Industry
HM475 Week 4: You are the Executive Housekeeper for an 800-room high-end hotel in New York City. You saw a news report about undercover reporters checking into hotel rooms and testing the rooms for cleanliness. You want to evaluate your housekeeping department to make sure your housekeepers are meeting hotel standards for cleanliness.
Evaluate your quality control program in the housekeeping department in 700 to 1,050 words.
- Describe your quality control program for room cleanliness
- Explain how you will test the success or failure of your program
- Explain service recovery and how you will address customer complaints about cleanliness
- Describe how workforce planning and optimization will impact your program
- Describe how your program will impact the hotel’s profit margins
Click on the Assignment Files tab to submit your audit.
Note: Grades are awarded based upon individual contributions to the Learning Team assignment. Each Learning Team member receives a grade based upon his/her contributions to the team assignment. Not all students may receive the same grade for the team assignment.
This assignment contains a Microsoft Word document.
Click HERE for more HM475 weeks.
If you would like to order an original assignment, please contact info@prowriting.co or text (617) 299-6181. Kindly visit our original assignment website www.prowriting.co