HM475 Week 4 Quality Control Audit Operations in the Hospitality Industry HM475 Week 4: You are the Executive Housekeeper for an 800-room high-end hotel in New York City. You saw a news report about undercover reporters checking into hotel rooms and testing the rooms for cleanliness. You want to evaluate your housekeeping department to make […]
HM475 Week5 Signature Assignment: Crisis Management Plan
HM475 Week5 Signature Assignment: Crisis Management Plan Risk Management in the Hospitality Industry HM475 Week5: About Your Signature Assignment This signature assignment is designed to align with specific program student learning outcomes in your program. Program Student Learning Outcomes are broad statements that describe what students should know and be able to do upon completion […]
HM475 Week4 Service Plan
HM475 Week4 Service Plan Operations in the Hospitality Industry HM475 Week4 You are the Assistant Manager for a large casino in Las Vegas. The General Manager asked you to create a service plan to respond to customer complaints about long wait times in the Food and Beverage (F&B) operations. Create a 700- to 1,050-word service […]
HM475 Week3 Sales and Marketing Plan
HM475 Week3 Sales and Marketing Plan Sales and Marketing in the Hospitality Industry HM475 Week3 Resource: The Analytic Hospitality Executive, Ch. 7 Read the Case Study: Meetings and Events Revenue Management, Kate Keisling, Ideas -A SAS Company in The Analytic Hospitality Executive, Ch. 7 (page 215). You are the Sales Director at a 1,000-room hotel […]
HM475 Week2 Financial Status Report
HM475 Week2 Financial Status Report Financial Data in the Hospitality Industry HM475 Week2 Resource: Blue Mist Hotel Financial Ratios Sheet You are the Assistant Manager at the Blue Mist Hotel, a 425-room hotel in Phoenix, Arizona. The General Manager has asked you to prepare a 700- to 1,050-word report on the financial status of the […]
HM475 Week1 Signature Assignment: Hotel Strategic Plan
HM475 Week1 Signature Assignment: Hotel Strategic Plan Strategic Operations in the Hospitality Industry HM475 Week1: About Your Signature Assignment This signature assignment is designed to align with specific program student learning outcomes in your program. Program Student Learning Outcomes are broad statements that describe what students should know and be able to do upon completion […]